LEGAL NOTICE
This site is operated and published by GROUPE LUCIEN BARRIERE, SAS, which has a capital of 1,215,144.68 euros, headquartered at 35 Boulevard des Capucines in Paris (75002), registered with the RCS PARIS under number 320 050 859.
Intra-Community VAT number: FR 29 320 050 859 Contact us Telephone number: +33 (0)1 42 86 54 00
Publication Director Mr Dominique Desseigne
Hosting information This site is hosted by Adobe Managed Services, 4-6 Riverwalk, City West Business Campus, Saggart, Dublin 24, Ireland. Telephone number: +353 1 242 6700THESE GENERAL TERMS AND CONDITIONS OF SALE APPLY TO ALL HГ”TELS BARRIГ€RE BOOKINGS MADE BY INDIVIDUAL CLIENTS.
1. Introduction
1. These general terms and conditions outline the means by and conditions under which the Groupe Lucien Barrière allows its clients (hereinafter referred to as “the Client(s)”) to make use of all available Services, and in particular the booking process.
Groupe Lucien BarriГЁre SAS operates the HГґtels BarriГЁre booking website, www.HГґtelsbarriere.com. This website showcases the HГґtels BarriГЁre establishments managed by Groupe Lucien BarriГЁre subsidiaries, the company SFCMC and its subsidiaries, and BarriГЁre brand-affiliated companies. This website allows users to book rooms in the Groupe BarriГЁre's hotels.
2. The Client confirms that the Groupe Lucien BarriГЁre and HГґtels BarriГЁre have provided them with all information needed to make their choice and proceed with their booking.
3. All bookings made via the www.HГґtelsbarriere.com website imply that the Client has read and fully accepted these general terms and conditions without reserve, in addition to the terms and conditions for the rate booked expressly mentioned in the description of the rate chosen upon booking.
By ticking the relevant box, the Client confirms they have read and accept these general terms and conditions for the rate booked prior to definitively confirming their booking. No booking may be made without this express agreement.
For all other booking methods, the Client receives the general terms and conditions of sale prior to confirming their booking. Confirming a booking implies agreement with these terms and conditions of sale and the full and unconditional acceptance of their provisions.
4. The Client has the option of saving and printing these general terms and conditions of sale using the standard features and functions of their browser or computer.
5. The following information is displayed on the Website:
6. Prior to making a booking, the Client confirms that the booking in question is being made for their own personal needs. In their capacity as a consumer, the Client enjoys specific rights that may be compromised should the Services booked not ultimately be for their own personal use.
7. All information displayed on the www.HГґtelsbarriere.com website is provided in French and other languages.
8. The Client confirms they enjoy the full legal capacity needed to make bookings under these general terms and conditions of sale.
All bookings made by minors (aged 16 to 18 years) may only be accepted by HГґtels BarriГЁre following signed parental permission issued by the legal guardians of the minor responsible for making the booking, and those of any additional guests that may be accompanying them. HГґtels BarriГЁre reserves the right to request any supporting documentation needed to authenticate the signature provided on the parental permission in question.
2. Definitions
For the purposes of these terms and conditions, the following terms shall have the given definitions:
3. Scope
1. These general terms and conditions describe the rights and obligations of both the Client and the HГґtel BarriГЁre operating company for all types of bookings (including remote bookings) for the Services offered by the HГґtels BarriГЁre establishments.
2. They govern all the steps necessary to booking and following up on a booking made between the contracting parties.
3. The Client confirms they have read these terms and conditions of sale and the terms and conditions for the rate booked, and fully accepts them.
4. Changes/amendments
Acting on behalf of its subsidiaries, the company SFCMC and its subsidiaries and companies affiliated with the BarriГЁre brand, the Groupe Lucien BarriГЁre reserves the right to modify or add to all or part of these terms and conditions of sale at any time. In the event that changes are made, the new version of the general terms and conditions shall be made available on the Website along with the date from which they apply. Clients are advised to check the general terms and conditions of sale on a regular basis to stay abreast of any potential changes. Clients shall only ever be bound by the version of the general terms and conditions in force at the time at which the Client books their chosen Service.
The Groupe Lucien BarriГЁre as well as its subsidiaries, the company SFCMC and its subsidiaries and companies affiliated with the BarriГЁre brand cannot be held liable for damages of any kind that may result from these changes and/or temporary unavailability or definitive closure of all or part of the Website or its associated Services, such as the online booking section, private account area or unavailability of the booking centre.
5. Bookings
1. The Client selects their chosen Services from among the options on offer from HГґtels BarriГЁre in accordance with their needs.
2. The Client confirms they understand the nature, price, destination and booking process for the Services available, and confirms they have requested and received any additional and/or necessary information they may need, in particular with respect to the general terms and conditions for the rate booked, in order to complete their booking with full knowledge and awareness of the Services in question.
3. Each Client may book up to three (3) rooms for their personal use per booking via the Website. To book more than three rooms, the Client may contact the sales teams by clicking on the designated link at the bottom of the website page, contact the bookings centre directly, or the HГґtel BarriГЁre in question.
4. The Client is solely responsible for their choice of Services and for ensuring they meet their needs. The Groupe Lucien BarriГЁre as well as its subsidiaries, the company SFCMC and its subsidiaries and companies affiliated with the BarriГЁre brand cannot be held liable in this regard.
5. The booking is deemed to have been accepted by the Client at the end of the booking process.
6. All bookings are made under the Client’s name and can under no circumstances be transferred to a third party, whether free of charge or for a fee. Any booking made for a third party must be made under the occupant’s name.
6. Booking process
1. Bookings are made directly by the Client online via the Website, or by contacting the bookings centre at +33 (0) 1 73 600 111.
2. Booking requests are confirmed upon the Client receiving their booking confirmation, sent by the relevant HГґtel BarriГЁre.
3. The Client undertakes to provide all requested mandatory booking details prior to making a booking.
4. The Client certifies that the information provided is true and accurate.
5. The booking process comprises the following steps:
On the Website, the Client ticks a box confirming that they have read, understood and accepted these general terms and conditions and the terms and conditions for the rate booked prior to definitively confirming their booking. No booking can be made without this acceptance.
For all other booking methods, the Client receives the general terms and conditions of sale with the booking confirmation. The booking confirmation implies agreement with these terms and conditions of sale and the full and unconditional acceptance of their provisions.
In the event that the Client does not receive this email in the 24 hours following booking, the Client is responsible for contacting the booking centre or the HГґtel BarriГЁre in question to ensure the establishment has received their details and the booking is confirmed.
7. Changes and cancellations made by the Client
1. Clients are reminded that in accordance with Article L. 221-28-12 of the French Consumer Code, they do not enjoy the right of withdrawal set out in Article L. 221-18 of the Consumer Code.
2. The booking price terms and conditions of sale accepted by the Client specify the terms and conditions for cancelling and/or amending their booking. Bookings that feature prepayment for a non-refundable and binding rate cannot be changed and/or cancelled.
3. Curtailed or interrupted stays that feature a prepaid booking at a non-refundable and binding rate cannot be refunded.
4. In cases where the terms and conditions for the rate booked permit it:
In the event of a no-show, meaning a booking that is not cancelled, but where the Client nonetheless fails to check in at the HГґtel BarriГЁre on the day booked, where the booking was secured via bank card details or prepayment, the HГґtel BarriГЁre in question will debit the amount for one booked night, or will retain the amount prepaid. For stays where multiple nights are booked, the cancellations terms apply in accordance with the terms and conditions for the rate booked.
8. Cancellation made by the Hotel
In exceptional circumstances or cases where it is impossible to provide the Client with their booked room, or in the event of force majeure, the HГґtel BarriГЁre booked will offer the Client an alternative accommodation solution in a hotel that is of at least equal standing to the booked hotel, in a room of superior category to the one originally booked, with equivalent services. Any potential additional costs related to these changes in accommodation for services of the same value shall be paid for by the original HГґtel BarriГЁre booked. The Client may also opt to cancel their booking, resulting in an immediate refund.
9. Staying at HГґtels BarriГЁre
1. All guests staying overnight at the establishment are required to show valid proof of identity. If a guests fails to do so, HГґtels BarriГЁre may refuse to provide them with a room and/or cancel their booking, with no right to a refund where applicable, in accordance with the terms and conditions for the rate booked.
Non-French guests, including clients’ guests and teenagers over the age of fifteen, are required to fill in a mandatory вЂpolice reference form’. Minors under the age of fifteen may be included on the form filled in by the adult accompanying them. The information contained in this form is governed by the “Entry Code for Foreign National Stays and Rights to Asylum”, Article R.611-42.
Clients may only invite third parties to their room following the HГґtel BarriГЁre's express approval, with the establishment reserving the right to conduct any necessary checks.
2. Cats and dogs are welcome provided they are kept on a lead in all communal areas of the establishment, it being understood that the Hôtel Barrière reserves the right to refuse access to all types of pets and animals in the event of a threat to other occupants’ safety, with this threat remaining at the Hôtel Barrière's discretion. For reasons of hygiene, animals are not permitted in the restaurant areas (this provision does not apply to assistance and guide dogs). In order to safeguard peace of mind for all guests, animals must not be left alone without surveillance.
An add-on fee per animal may be billed. For further details, we invite you to consult the Website's Hotel fact sheet for the terms and conditions that apply.
3. Clients accept and undertake to use their room and the shared spaces available in a reasonable fashion. Any conduct that is contrary to health and/or safety, public decency and/or order may lead to the HГґtel BarriГЁre asking the Client to leave the establishment, with no refund possible.
4. Any damage caused by the Client or the occupants under their responsibility, whether in their room or in the various spaces used by them, must be flagged at the hotel reception or to the manager, and may be directly billed to the Client in question.
For health and safety reasons, and to ensure comfort for all our guests, smoking is strictly prohibited inside the hotel. In compliance with the French public health code and its provisions surrounding smoking bans in collective spaces, smoking inside the hotel may result in a third-category fine or legal proceedings.
Penalties equivalent to the price of the booked room may be applied if a Client fails to comply with the smoking ban notices displayed in their rooms, if such a notice is in place.
5. HГґtels BarriГЁre has a series of Internal Rules Clients are required to abide by. Clients accept and undertake to comply with these rules and regulations, the provisions of which apply to both the Client themselves and any of their guests. Should the provisions of these rules be breached, the HГґtel BarriГЁre may elect to immediately remove the Client and any associated occupants with no compensation and/or refund if payment has already been made. They may equally deny them any future bookings, in all other HГґtels BarriГЁre establishments.
6. Unless expressly stated to the contrary, the Client must vacate their room before noon on the last day of their booking. Failure to do so shall result in an additional night being billed.
10. Guarantees
The Hotels are required to guarantee compliance and conformity of their Services with the terms and conditions outlined in Articles L. 212-1 et seq. of the French Consumer Code.
11. Liability
1. The photographs shown on the Website are not contractually binding. Although every effort is made to ensure the photographs, graphic depictions and texts used to illustrate the Hotels on offer provide as accurate a glimpse as possible of the accommodation available, variations or discrepancies may exist, notably due to changes in furniture and furnishings or any potential renovations that may take place. This cannot give rise to any rights or claims.
2. In compliance with the laws and regulations governing intellectual property rights, the full or partial use and/or reproduction of elements that comprise the Barrière offers showcased on the Website is strictly prohibited, as is any reproduction of Hôtels Barrière’s décor and/or trademark characteristics.
In order to respect other Hôtels Barrière Clients’ right to privacy and image rights, Clients are prohibited from photographing them within the hotel or on its premises and/or from publishing photographs taken in the aforementioned conditions.
3. The Groupe Lucien BarriГЁre cannot be held responsible for any direct or indirect damages caused by a third party, Client or HГґtels BarriГЁre partners.
4. Hyperlinks may redirect to websites other than the Groupe Lucien BarriГЁre's Websites. The Group assumes no liability with respect to the content of said websites and the Services offered. Both the Groupe Lucien BarriГЁre and HГґtels BarriГЁre have put in place protection and security measures to safeguard their information system from any malicious activities. However, in logging on to the Website and making a booking, the Client implicitly acknowledges and accepts the characteristics and limitations of the Internet, the absence of protection from some data potentially being intercepted or hacked, or the potential risk of viruses on the network. Both the Groupe Lucien BarriГЁre and HГґtels BarriГЁre decline all responsibility in the event of misuse or incidents related to using a computer or any device for the purposes of accessing the Internet, for the maintenance or malfunctioning of the Website or any other technical connection, and for sending details to the wrong address.
5. Any booking or payment deemed improper, invalid, incomplete or fraudulent for which the Client is responsible shall result in the order being cancelled at the Client’s expense, notwithstanding any civil or criminal action taken against the latter.
6. HГґtels BarriГЁre reserves the right to refuse service to Clients in indecent or inappropriate attire, in clothing that conceals the face (Law nВ°2010-119 dated 11 October 2010),
Clients with a noisy or disruptive demeanour, Clients under the influence of alcohol, and Clients whose behaviour or conduct are contrary to public decency and order. Proper attire is required in the Hotel's restaurants and public spaces.
Clients are requested to remain courteous and respectful in their dealings with Hotel staff. Clients undertake to abstain from any verbal or physical violence, racist speech and conduct, and any form of harassment and intimidation.
12. Prices
1. Prices for booking Services are given prior to and upon booking.
2. Displayed prices are given per room for the stated number of guests and chosen date(s). Unless otherwise specified, additional Services (breakfasts, half-board, full-board, etc.) are not included in the given price. Upon confirmation of the Client's booking, the total amount for the Services booked shall be stated.
Prices given include VAT applicable on the day on which the booking was made, and any changes to the VAT rate shall automatically be applied to the prices given on the date of invoicing.
3. Clients are given prices inclusive of all taxes, in the Hotel’s trading currency (Euros), which may differ from the establishment's local currency in some cases. The prices given are only valid for a set period of time. All bookings are payable in the Hotel’s local currency.
4. If a given price implies that payment will need to be made at the Hôtel Barrière in a currency other than that stated on the booking, exchange costs (conversion and bank fees) remain the Client’s responsibility. Please note that if the currency shown on the booking has been converted to a different currency, this is provided for indicative purposes only and is not legally binding, given the potential for exchange rates to fluctuate between the date of booking and the date of the stay in the establishment.
5. Tourist taxes and any other taxes specific to the terms of each booking are payable in person at the Hotel reception, except if the booking is prepaid online, in which case the amount can be included in the payment.
6. In the event that new regulatory or legal taxes are brought in or changed by the authorities, these amounts shall automatically be added to the prices stated on the date of invoicing. Depending on the cities or countries involved, prices may not include various taxes. The Client will be informed of these taxes upon booking if the Hotel is aware of them at that time. Should the Hotel not be aware of them upon booking, they shall be displayed at the reception desk of the HГґtel BarriГЁre in question. The Client undertakes to pay the various taxes to the booked HГґtel BarriГЁre without question or objection.
7. HГґtels BarriГЁre guarantees that the prices displayed on the Website are the best available prices. If, after having booked a HГґtel BarriГЁre on the Website and within the 24 hours following their booking, the Client finds an equivalent offer for the same date(s) at a lower rate for the same Hotel, for the same number of guests and same type of room, the same Services (breakfast, etc.) for the same conditions of sale (cancellation and refund terms) on another Website (excepting exceptions), not including tourist taxes but including booking fees, HГґtels BarriГЁre undertakes to match this price with an additional 10% discount.
The terms and conditions for this guarantee are outlined in detail at https.//HГґtelsbarriere.com/fr/meilleur-prix-garanti-conditions.html.
13. Payment
1. The Client is required to provide payment details either (i) to prepay their booking ahead of the stay, or (ii) as a booking guarantee in the event of a no-show. With respect to bank cards, the details required are: The bank card number without spaces between the digits, the validity date (it being specified that the bank card used must be valid at the time of the stay) and the three-digit security code for prepayments.
Hôtels Barrière has chosen to use A.T.O.S (Payment Service Provider) for secure online bank card payment via 3D Secure. The Client’s payment card will undergo security checks (outstanding amount check, bank card country check, IP address country check, etc.) by the designated partner, and may be refused for several reasons: Stolen or blocked card, maximum limit reached, input error, etc. In the event of any issues, the Client will need to contact both their bank and the establishment or any other entity in order to confirm the Service booking and the payment method used.
Online payment methods include Visa, Mastercard and American Express cards. This list may be amended.
2. Payment is debited at the HГґtel BarriГЁre during the stay, unless under special terms and conditions or for special prices where payment is taken upon booking (some rates require prepayment).
3. When booking a stay with the booking centre or establishment for an amount over €5,000, the Client will always be asked to make their payment by bank transfer.
Payment by transfer is also an option for lower amounts or when expressly requested by the Client.
4. In the event of payment on site at the Hôtel Barrière, each Hôtel Barrière may accept different payment methods, but the Client must always provide the establishment with the bank card used to make the booking or prepayment, as a way of confirming the Client’s identity. The Hôtel Barrière may also request the Client show proof of identity in order to prevent bank card fraud.
If the Client has not prepaid for their stay, the establishment shall ask the Client upon arrival for a guarantee deposit or authorisation to debit their bank card with a view to guaranteeing the stay for a total of all booked nights with the addition of an extra €100 per person and per day in order to cover guarantee for any extras. This same guarantee shall be required from all third-party guests.
If the Client has prepaid for their stay, the establishment may ask the Client for a fixed rate of €100 per person and per day to cover guarantee for any extras.
For sales made over the phone, the Client will be asked to sign the receipt upon arriving at the HГґtel BarriГЁre.
5. In the event of a no-show, meaning a booking that is not cancelled, but where the Client nonetheless fails to check in at the HГґtel BarriГЁre on the day booked, where the booking was secured via bank card, the HГґtel BarriГЁre in question will debit the amount for one booked night to recoup the cost of a no-show. If multiple nights were booked, the cancellation terms and conditions for the rate booked apply.
6. Upon prepaying, the amount debited upon booking includes: The price of the accommodation, accommodation-related taxes, the price of food and drink if breakfast is requested, food and drink-related taxes and any other additional services selected by the Client, excluding tourist taxes and/or any other taxes related to the Client staying at the Hotel.
14. Personal data
1. The personal data requested as part of your reservation, i.e. your title, surname, first name, your postal address, your phone number with country code, your email address, your payment card details (number, type of card, cardholder's name, expiry date and security code), in the event that they are transmitted to us, as well as any data communicated on our website or generated by your browsing constitute confidential data.
2. This data is only accessible to the Groupe Lucien BarriГЁre and Groupe SFCMC companies as well as our subcontractor tasked with managing our bookings pages, and are intended for use in processing your bookings and stays, and for sending you our newsletter if the associated box is ticked, or for answering your queries or sharing offers with you. The data is stored for the duration needed for the business relationship between the Client and the Groupe Lucien BarriГЁre and/or HГґtels BarriГЁre.
3. Certain details requested in the forms are required and marked by an asterisk. If you choose not to provide us with such information, we cannot process your request.
4. In accordance with the amended French Data Protection of 6 January 1978, you have the right to access, rectify, erase, and restrict the processing of personal data concerning you.
You also have the right to oppose the processing of your data, provided you have legitimate reasons, and the right to object to the processing of your data for the purpose of commercial prospecting as well as the right to give us instructions on the fate of your data after your death.
To learn more about the processing of your data and all of your rights regarding your personal data, please consult our privacy
policy: https://www.HГґtelsbarriere.com/fr/informations-legales/politique-de-confidentialite.html.
To exercise your rights, please contact the Groupe Barrière personal data protection officer by writing to 35 Boulevard des Capucines à Paris (75002) – France, or by emailing: [email protected].
5. When processing your data requires us to transfer your data outside the European Union, these transfers are made with all appropriate guarantees and safeguards in place. When sharing this data requires it to be transferred to the United States, the transfer in question is carried out in line with Privacy Shield certification, or the EU-wide standard contract terms.
For the purposes of processing bookings, transfers to our non-EU establishments are conducted in line with EU-wide standard contract terms. You can request a copy of these documents by writing to our personal data protection officer at: [email protected].
Particularly when making online payments, the Client’s bank details must be sent by the payment service provider to the Hotel's bank so that the hotel booking contract may be executed.
The Client agrees to this transfer for the purposes of executing the contract.
15. Agreement on evidence
1. Providing the required bank details and accepting these general terms and conditions and the booking confirmation or request constitute both parties’ acceptance of the hospitality contract, deemed as legally valid as a handwritten signature.
2. The computerised records stored in the Groupe Lucien BarriГЁre computer systems are kept in reasonable security conditions and considered to be proof of communication, orders and payments made between the parties.
16. Force majeure
Groupe Lucien BarriГЁre subsidiaries, the company SFCMC and its subsidiaries, and all other BarriГЁre brand-affiliated companies cannot be held responsible by the Client in the event that they fail to fulfil their obligations as a result of force majeure.
Similarly, Groupe Lucien BarriГЁre subsidiaries, the company SFCMC and its subsidiaries, and all other BarriГЁre brand-affiliated companies cannot hold the Client responsible should the latter fail to fulfil their obligations as a result of force majeure.
Unforeseeable circumstances or force majeure are those generally recognised by the case law of the French courts and tribunals.
The HГґtel BarriГЁre booked will offer the Client an alternative accommodation solution in a hotel that is of at least equal standing to the booked hotel, or in the event of an inferior category, in a room of superior category to the one originally booked, with equivalent services. Any potential additional costs related to these changes in accommodation for services of the same value shall be paid for by the original HГґtel BarriГЁre establishment booked. The Client may also opt to cancel their booking, resulting in an immediate refund.
17. Applicable law
1. These general terms and conditions of sale are governed by French law.
2. This applies for both basic rules and for the rules governing their form.
18. Full obligations
1. These general terms and conditions of sale, the terms and conditions for the rate booked by the Client and the booking confirmation comprise the full and integral obligations of both parties.
2. No general or special conditions expressed by the Client can be incorporated into these general terms and conditions.
3. The documents constituting the parties’ contractual obligations are, in descending order of importance, the booking confirmation or request (complete with special conditions for the rate booked) approved by the Client and these general terms and conditions.
4. In the event of conflict between the booking confirmation and these general terms and conditions, the provisions given on the booking confirmation shall prevail as the only provisions applicable.
19. Mediation
After having contacted customer service and following a lack of satisfactory response within a period of 60 days, the Client can approach the French Tourism and Travel ombudsman as follows:
Tourism and Travel Ombudsman
TERMS AND CONDITIONS OF USE
1. Intellectual property rights
2. Hyperlinks
Groupe Lucien Barrière authorises the creation of hypertext links to its contents, subject to: authorisation from the website publication manager. For any enquiries, you may send us a message at [email protected] avoiding use of the “deep linking” technique, i.e. the pages of the site should not be nested inside the pages of another site; they must be accessible by opening a dedicated window specifying the source that will point directly to the targeted content through a hyperlink; This authorisation does not apply to websites disseminating information of a controversial, pornographic, or xenophobic nature, or which could, to a large extent, offend most people’s sensibilities. Third-party websites linking to the Site are not under the control of the Groupe Lucien Barrière, which consequently rejects all liability with regard to their content. The use of such websites falls under the sole liability of you, the user.3. Liability
Groupe Lucien Barrière may only be held liable in the event of direct damage to you caused by fault, negligence or breach of its obligations. Information accessible via the Site is provided ‘as is’. Groupe Lucien Barrière may not be held responsible for the accuracy or for errors or omissions present on the Site. You are solely responsible for your use of this information, and you agree not to transmit any information on the Site which may entail criminal or civil liability and, to this end, agree not to disclose illegal information by means of the Site which is defamatory in nature or which is contrary to public policy. Groupe Lucien Barrière assumes no responsibility in the case of malfunction or lack of availability of the Site. Similarly, Groupe Lucien Barrière will not be held liable in the case of misuse or incidents related to the use of the Site, nor any computer errors or defects present on the Site.4. Personal data
The personal data we collect about you is processed in accordance with the terms of the applicable Privacy Policy, available here.5. Change of Terms
Groupe Lucien Barrière reserves the right to modify these Terms at any time.6. Transfers
You may not transfer or assign any rights or obligations you hold under these Terms without the express and written permission of Groupe Lucien Barrière. Groupe Lucien Barrière reserves the right to transfer or assign these Terms to one or more third parties without your authorisation if said transfer or assignment does not lead to a reduction of your rights as provided by the Terms.7. Applicable law and competent courts
These Terms are subject to French law, without any conflict-of-law rule being applicable. French courts have exclusive jurisdiction in any dispute arising from the use of the Site, the interpretation, execution or termination/end of the Terms.8. Severance clause
If certain provisions of these Terms, including this stipulation, were declared wholly or partially null or unenforceable by a competent court, the remaining stipulations or parts of stipulations would not be affected and would remain valid and enforceable (unless the stipulation annulled was judged by the competent court to be an essential obligation of Groupe Lucien Barrière). In lieu of unenforceable or null stipulations, the legal provisions shall apply.We use cookies to provide the best experience on our website and to personalise the site to your interests and needs. What is a cookie? A cookie is a small text file stored on your device (computer, tablet, smartphone, etc.) when you visit a website or view an advert. They primarily serve to collect information about how you browse websites, data used for analysis to allow us to deliver a more personalised service or to facilitate your navigation. For example, a cookie might collect the IP address of your device. To learn more about how personal data collected is processed via the Site, please read our Privacy Policy, available here. What is the lifespan of a cookie? With the exception of technical cookies, the recording of cookies on your device requires your consent. By continuing to use this website after the cookies message appears on the home page, you consent to cookies being saved and stored on your device. This consent is valid for a period of 13 months. What type of cookies do we use? The cookies that come from our site are used for the purposes described below, subject to your choice of settings on the specific browser used to visit our site. These settings can be modified at any time. Technical cookies: these cookies are necessary for proper site navigation. Without them, the site won’t function correctly. For example, these cookies allow us to adjust the appearance of the site to the display preferences of your device (language used, screen resolution), memorise passwords and other information about a form that you have already filled in on the site (registration or login to your account). > See the technical cookies Statistical cookies: these cookies let us establish statistics and volume of site traffic, using of the various elements that make up our site (topics and contents visited, path, duration of visit) to help us to improve the benefits and ergonomics of our services. > See the statistical cookies Social media cookies: these cookies make it possible to share our content with others on social networks such as Facebook, Twitter, LinkedIn, etc. Even if you do not use these sharing buttons or applications, it is possible that social networks will track your browsing if you are logged into your account on your device at the time of site use. 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Contents 1. Scope 2. About the Lucien Barrière Group and SFCMC 3. Processing of personal data 4. Categories of personal data that we collect 5. The purposes of processing 6. The purposes and legal basis for processing 7. Sharing of information 8. Cookies 9. Minors 10. Data transfers 11. Data security 12. Third-party websites and functionalities 13. Storing collected data 14. Your rights 15. Contacts – Contact information of our Data Protection Officer (DPO) 1. Scope This Policy applies to all data processing performed in all establishments, subsidiaries or managed companies of the Lucien Barrière Group and Société Fermière du Casino Municipal de Cannes (SFCMC), and operated under the Barrière brand. The list of establishments is updated regularly on our websites. 2. About the Lucien Barrière Group and SFCMC The Controller, Lucien Barrière Group, is a company with head offices located at 33, rue d'Artois 75008 Paris, registered with the Paris Commercial Register of companies under the number 320 050 859. The Controller, Société Fermière du Casino Municipal de Cannes, is a company with head offices located at 1 Espace Lucien Barrière 06400 CANNES, registered with the Cannes Commercial Register of companies under the number 695 720 284. The Lucien Barrière Group and the Société Fermière du Casino Municipal de Cannes, their subsidiaries or managed companies, are collectively referred to hereafter as “Barrière" or “we”. As Barrière is a company attentive to the needs of its customers in accordance with legal and statutory regulations, Barrière has established a privacy policy pertaining to personal data collected as part of its casino, hotel, restaurant, entertainment and leisure activities, such as spas, tennis, golf, thalassotherapy, kids’ clubs, etc. (hereafter referred to as the “Services”). This Policy covers the collection of online and offline data, particularly information that we collect through our websites and applications, as well as our programmes and events in our establishments. You may be accessing the websites from a PC or a mobile device (via an application on a smartphone or tablet for example). This policy specifies the manner in which information collected via our websites or in our establishments is used and protected. We recommend that you consult this Policy often since we change and update it regularly. We try to keep you informed of any changes made. 3. Processing of personal data Personal data is all information collected and saved in a format that allows you to be personally identified, directly or indirectly, as an individual. Supplying information marked by an asterisk on the data collection forms is mandatory and required in order to process your request and provide you with the response or service solicited. In addition to this information, we also collect information that you agree to provide us or that we collect in our legitimate interest or within the framework of our legal obligations. Below you will find a general overview of the following: Categories of personal data pertaining to you that we use and save (or which third parties acting on our behalf have collected – for more information on processors acting on our behalf, see Clause 7 below); Purposes for which this information is collected; Applicable legal basis for processing data. 4. Categories of personal data that we collect As part of our Services, we are led to collect, directly from you or via our tools in our establishments or websites, the following categories of personal data: Your identity, civil status and contact data, Information on your use, preferences, leisure activities, areas of interest, household, etc. Information on your bank card (to make transactions and reservations), Information on your browsing via our cookies and similar technologies used on our websites, You answers on surveys and market research Your image and voice (in the surveillance of our establishments). 5. The purposes of processing We process your personal data for different reasons, primarily for: managing transactions in our establishments, and reservations and Services in general, managing your stays in and visits to our establishments, such as monitoring your use (telephone, bar, etc.) and managing access to your rooms, managing the sending of sales offers and marketing materials, contests, and targeted offers based on your preferences, cross-checking, supplementing, analysing and merging your collected data when making reservations or during your stay, in order to more accurately define your areas of interests and your profile, and enable us to send you personalised offers, managing our loyalty programmes: carrying out satisfaction surveys, research and generating statistics, improving our services by taking into account all comments that you may leave during your stays in or visits to our establishments, complying with our due diligence vis-à-vis our customers and public institutions (gaming prohibitions for example), managing your requests to exercise rights, personalising and optimising the usability of our websites, managing claims and disputes, internally managing lists of customers demonstrating inappropriate behaviour during their stays in our establishments, or having restricted access (aggressive behaviour, causing damage, cheating, etc.), ensuring the surveillance of our establishments, the security of people and property, the regularity of the gaming, and finally combating fraud. 6. The purposes and legal basis for processing Apart from cases in which you expressly agree to the processing of your data (the sending of marketing materials for example) or cases in which the processing of your data is necessary for us to comply with our legal obligations (such as due diligence, combating fraud), the processing of data may also be necessary to ensure the execution of the contract between us or to satisfy our legitimate interests. Indeed, it is in our legitimate interest to be able to manage claims and complaints in order to properly defend ourselves, be able to personalise and optimise our offers and websites for their improvement, and ensure the surveillance of our establishments, security and the regularity of the gaming in the casinos. 7. Sharing of information For the sole purpose of being able to provide you with complete satisfaction when using our Services, we are led to communicate your personal data to persons within and outside the Company. Internal recipients: This refers to all internal personnel that are required to intercede so that you can benefit from our establishments' Services: the personnel working the counters, booths, reception and customer service areas, and support staff such as those working in the computer, marketing and legal departments. External recipients: This refers to processors, subcontractors, service providers or banks. Information is transmitted for the sole purpose of ensuring the flawless execution of the Services that you have requested from Barrière in exclusive pursuit of your satisfaction. The local or national administrative and legal authorities may also solicit your personal data to the extent required by law. This type of disclosure may be required as part of any legal proceedings, petition or investigation, government request, legal ruling, the enforcement of legal rights (for example, contractual terms and conditions, intellectual property rights, etc.), matters pertaining to combating money laundering, security or any other similar security or legal issue. Sharing your information in this regard is not a common occurrence, but it may happen at any time. We will attempt to limit the type and amount of information that we may have to share for legal reasons to that which is reasonably necessary, and will try to make sure that any transfer outside the European Union is done under the appropriate laws. We can share (or receive) information concerning you, particularly your personal contact information, in the event of any assignment, acquisition, fusion, restructuring, bankruptcy or other similar circumstance involving Barrière. If such an event occurs, we will take reasonable measures to demand that your information be processed according to this Policy, unless it is impossible or prohibited to proceed accordingly, and we will try to make sure that any transfer outside the European Union is done under the appropriate laws. 8. Cookies We utilise cookies on some of our websites. For more information, please consult our cookie policy in the websites’ legal notices. 9. Minors For our casino and gaming Services, we only collect personal data from adults. Please contact us at the address below if you think that we are processing data from minors so that we can delete it if necessary. We can collect personal data from minors for Services other than casino and gaming Services provided that such data were communicated by a legal guardian of these minors, either to manage reservations or provide services specific to these minors (kids’ club, activities, etc.), or fulfil a particular request on your part. By providing us with personal data regarding a minor, you guarantee to Barrière that you are an adult and the parent or legal guardian of this minor. 10. Data transfers When processing your data entails its transfer outside the European Union, these transfers are carried out only with the appropriate guarantees provided. When sharing this information entails its transfer to the United States, this transfer is carried out under the Privacy Shield Certification framework or according to standard European Union contractual clauses. For reservations, transfers to our establishments located outside the European Union are carried out according to standard contractual clauses established by the European Commission. You can request a copy of these documents by contacting our Data Protection Officer at the following email address: [email protected] 11. Data security Barrière has implemented appropriate measures to maintain the security and privacy of data using physical and digital protection processes such as data encryption. We also process your personal data on servers hosted by third parties (network operators or infrastructure as a service (IaaS) providers) and implement the measures necessary to secure our service. Likewise, we impose the same security and privacy conditions on our service providers, processors or subcontractors having access to your personal data within the strict framework of the Services. 12. Third-party websites and functionalities Our website may propose links to other third-party websites (particularly third-party social networks) and their functionalities, which we neither possess nor control. If you click on one of these links or use these functionalities, you are responsible for doing so. We are not responsible for the content or practices of any third-party site, application or functionality. 13. Storing collected data We store your information for a period commensurate with the purposes for which we process it, in order to meet the legal and regulatory requirements and comply with the limits they impose. With regard to marketing communications, your data is stored for a maximum period of three years as from the end of our commercial relationship if you are a customer of Barrière Services, or three years as from your last contact with us if you are not a customer but just a visitor to the website or a subscriber to our newsletters. In accordance with Article L561-13 of the Monetary and Financial Code and Decree n° 2016-774 of 10 June 2016 setting the profit threshold, your names and addresses are stored for a period of five years as from their verification date. Video and audio recordings made in our casinos are stored for a period of one month unless extended due to pertinent investigations, particularly those dealing with suspicions of fraud. Data pertaining to your bank card are deleted from our operational databases after completing the operation, but they may be stored in our archival records for a period of 13 months after their collection to guard against any eventual challenge to the transaction. 14. Your rights In accordance with the law relative to data processing, data files and individual liberties of 6 January 1978 and the General Data Protection Regulation (2016/679) (GDPR), as the data subject, you have the following rights: a) right of access to the personal information that we possess concerning you; b) the right to demand that we update or correct any personal information concerning you that is outdated or incorrect; c) the right to withdraw your consent at any time when processing is based on your consent, d) the right to object to receiving marketing communications. e) the right to erasure when the conditions of Article 17 of the GDPR are met; f) the right to restriction of processing when the conditions of Article 18 of the GDPR are met; g) the right to restriction of processing to the extent which the conditions of Article 20 of the GDPR are met; h) You have the right to provide instructions relative to the fate of your personal data upon your death. i) the right to object to the processing of personal data concerning you to the extent which the conditions of Article 21 of the GDPR are met; and j) The right to file a complaint with a regulatory authority, which in France is the CNIL (https://www.cnil.fr/fr/plaintes); You can exercise these rights at any time by sending us an email at [email protected]. 15. Contacts – Contact information of our Data Protection Officer (DPO) If you have any questions or claim pertaining to this privacy policy or the processing of your data by Barrière, you can contact Barrière’s Data Protection Officer by email at [email protected] or the following postal address: GROUPE LUCIEN BARRIERE DPO, 35 Rue d'Artois à Paris (75008). In the interest of protecting and maintaining the confidentiality of your personal data, we request that you attach a copy of an official document enabling us to identify you (ID card, passport, driving licence) in support of your request. Your request will then be processed as quickly as possible and in accordance with applicable laws.